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Frequently asked questions

  • Do Mia Cooper & Co just do dogs?
    Absolutely not! Whilst puppies are our passion, with the right photo we can turn any pet into a one-of-a-kind ‘from photo’ masterpiece. Cats, horses, rabbits, you name it. Get in touch via email to discuss.
  • Do you have a shop front?
    Mia Cooper & Co do not have any brick and mortar stores – we operate via our online store only.
  • You don’t have a garden statue of my breed?
    If you can’t see your beautiful pup or cat represented in our product offerings, reach out to us and let us know. We are always working to expand our collection and your pet could be the very inspiration behind adding a new fur friend to our collection.
  • Are your products made overseas?
    Absolutely not! We do not stock or import any of our products. Each and every gorgeous piece is designed and fabricated right here in Australia.
  • Will my photo work?
    When it comes to our ‘from photo’ keepsakes, you don't have to be a professional photographer to snap a great picture of your pet. However, image type and quality is really important to enable our designers to produce the best possible outcome. Please see our Photo Guide for fundamentals to consider when selecting your image. If you have any questions about the suitability of your preferred photo, reach out to us via email and one of our team members can help you determine which image is best
  • Can i see a proof?
    Of course. Proofs are available on request. Please note that proofs for our custom ‘from photo’ products will extend the production time approximately 1 week.
  • How long will my order take?
    Please allow approximately 7-10 business days for ‘Garden Statues’ and 3-4 weeks for your ‘From Photo orders to be completed and dispatched from our HQ. Manufacturing lead times may vary depending on the time of year. For time sensitive orders please get in touch prior to purchasing for up-to-date lead times and to discuss your needs. We promise it is worth the wait!
  • Can i place an order but get it sent to someone else's address?
    Absolutely! Simply include the recipient's name in your delivery address details during checkout.
  • Can i cancel or amend my order?
    You may cancel within 48 hours from placing your order (excluding ‘from photo’ products) Cancellations, edits or changes to customised pieces and orders from our ‘from photo’ products will incur a $50 fee to compensate for design work already completed by our graphic designer. Should you wish to cancel, edit or amend an order, or part thereof, please contact us at orders@miacooperandco.com.au Should you have any questions about our products, particularly regarding the suitability of your image, please reach out to our team to discuss prior to ordering.
  • Do you accept returns, refunds or exchanges?
    Please refer to our Returns Policy for information on returns, refunds and exchanges.
  • My order arrived damaged, what do I do?
    Please refer to our Shipping Policy for further information on damaged, defective or lost/misdelivered orders.
  • Where do you ship from?
    We ship Australia wide from our HQ in Melbourne, Australia
  • How much does shipping cost?
    We offer FREE postage for all orders over $200: use code SHIPYEAH Standard Shipping: $14.95 Standard Flat Rate Shipping Australia wide. Express Shipping: $19.95 Express Flat Rate Shipping Australia wide. ***Please note for custom requests, personalised shipping rates are provided with your custom quote.
  • I’m excited to receive my order. How long does delivery take?
    Standard Shipping: Please allow 3 to 6 business days from dispatch Express Shipping:Please allow 1 to 3 business days from dispatch We make every effort to ensure your beautiful pets reach you as quick as possible, however please keep in mind that delivery times may fluctuate without notice and increase in periods of high demand, both at our HQ and with our delivery partners. Should you have any concerns about the whereabouts of your order, follow the tracking link provided or please reach out and we will investigate with the delivery provider on your behalf.
  • Does MCC ship internationally?
    Soon! We believe everyone, regardless of location, should be able to honour and celebrate their fur-babies. Whilst we are unable to ship internationally at this time, we are working hard to bring MCC pawducts to our pet parents abroad soon.
Australian made pet memorials
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